💌 Contact Us — Imperial Infusions
Whether you’ve got a burning question (figuratively — don’t light your emails), need help with your order, or just want to tell us we smell fantastic — we’re here for it.
🖤 General Enquiries
Got a question about a product? Want to suggest a collab? Not sure if your wax melt is flirting with you or you've summoned a sexy spirit? Drop us a message.
📧 Email us: contact@imperialinfusions.com
We’ll get back to you within 1–2 working days, usually faster if we haven’t just poured 500 melts.
📦 Order Help
Questions about shipping, missing parcels, or an order that ghosted you (your ex doesn't count)?
📧 Order support: help@imperialinfusions.com
Make sure to include your order number and your sass level (optional).
📮 Returns & Exchanges
Not vibing with your scent? We get it — scent is personal. Hit up returns@imperialinfusions.com and we’ll sort you out. No judgement, just solutions.
Full returns policy available here (we made it human-readable).
🌈 Got a Queer Collab in Mind?
We live for weird ideas, mutual chaos, and bold energy. If you're a fellow creative or brand looking to team up, email us atsales@imperialinfusions.comwith your pitch — the gayer, the better.
🕯️ IRL Post (aka Actual Mail)
If you really want to go full vintage:
Imperial Infusions Ltd
1 Chilham Court, North Shields
Tyne & Wear, NE29 8HB, UK
(Please don’t send snacks. The postie gets jealous.)
Whether you’re here to complain, compliment, or confess your wax addiction
— we’re listening.
Talk soon, and stay scented.
– The Imperial Infusions Team
